Psychological Services
Help your people navigate psychological injuries and enhance their mental wellbeing.
Trusted by leading Australian employers.
Confidential Psychology Solutions For Your Workplace
At RediMed, we prioritise the health and wellbeing of all our clients.
We deliver exceptional quality services for workplace health, as well as for those individuals who access our specialists for various challenges or concerns. Our customers have identified that there is an increasing number of employees, leaders and management who are faced with mental health issues and as a result, RediMed has launched a new psychological services business area called RediMind.
This service will support and improve mental health within organisations, relationships, families and the community and will work in consultation with the diverse range of allied health professionals within RediMed to achieve significant outcomes.
Every employee in our workplaces may present unique challenges from time to time that can affect their work and your business’ productivity.
It’s critically important that we have the appropriate resources available to meet the needs of individuals and minimise their distress, disruption to their lives and their performance and retention at work.
Our tailored and proactive psychological solutions are delivered by our dedicated psychology unit. We carefully assess psychosocial hazards and facilitate a supportive early intervention counselling environment that is delivered as part of a holistic workplace health strategy for your organisation.
RediMind is serviced by our highly qualified psychologists who are not only clinically skilled but have extensive experience in providing an empathetic, evidence-based approach that leads to a healthier and happier workforce.
People matter to us. We want to help individuals feel psychologically supported, safe and able to flourish. This has a positive flow on effect on co-workers, workplace culture and engagement.
Learn more about how we can support your organisation.
Why Choose RediMed?
Your workplace health strategy is developed based on a thorough organisational and individual analysis.
Both development and implementation are coordinated by your dedicated customer relationship manager.
Your organisation’s entire workplace health function is housed under one roof.
Everything from pre-employment assessments to skin cancer checks and psychological support is organised through your dedicated relationship manager.
Our doctors, specialists, and allied health practitioners work together as a single, cohesive team.
A multidisciplinary approach has been proven to deliver better, more cost-effective patient outcomes.
Who We Support
Our psychologists are experienced in providing current evidence-based psychological services to adults, adolescents over 16 years of age, couples and families.
We warmly welcome self referrals and those referrals from GP’s and psychiatrists and are pleased to offer Medicare and private health funds rebates where possible.
Unfortunately our psychological service does not conduct assessments for court or provide reports for court or work with offender behaviour. We also do not
offer Specialised Assessments such as those required for an ASD or ADHD diagnosis.
Psychological Injury Management
Help employees with psychological injuries return to work as quickly as possible.
Mental health conditions make up 9.2% of all serious workplace injuries, with injured workers losing a median of 34.2 weeks and receiving $58,615 in compensation.
If one of your employees makes a claim for a psychological injury, our psychology unit can provide treatment under a return-to-work plan.
All our support services are delivered in coordination with our other qualified practitioners like doctors and specialists – a unique multidisciplinary approach that leads to better clinical outcomes.
Mental Wellbeing Support
Psychological stressors are a part of life – and, like physical health conditions, are often best navigated with professional support.
Our psychological counselling services are available for individuals privately and via referrals from medical practitioners and employers, including under mental health treatment plans.
Assessments are conducted using DASS-21 or -42, with subsequent interventions delivered under an evidence-based approach.
Telehealth counselling can be provided as part of our remote health services.
Help your staff navigate personal and work challenges with periodic support sessions.
Unlike individual counselling, onsite psychological support is provided in periodically rostered sessions that function like an employee assistance program (EAP).
Each dedicated session provides employees with the ability to book in advance and discuss anything from family challenges to stressful work scenarios in a safe and supportive environment.
If our psychologists identify a need for additional support during a staff member’s session, we’ll provide information about other mental health resources, including any other support programs your organisation has.
Mental health affects every aspect of workplace life – but, for many people, it’s much less understood than physical health.
Our interactive training sessions combine psychoeducation (how cognition, emotions and behaviours interact) with techniques for better problem-solving and communication.
Common topics include recognising the symptoms of poor mental health and building resilience at both personal and team levels.
Each session is tailored to your organisation’s context and challenges, ensuring that your people stay engaged and walk away with practical learnings that build stronger, more effective teams.
Often, the best way to solve a problem is through an external perspective – an impartial third party who can help simplify the challenge and facilitate problem-solving.
Our psychologists can provide support for leaders and teams navigating complex workplace issues.
For example, managing fully remote teams or undertaking change management can often lead to personnel challenges – as can crises like critical incidents and natural disasters.
Facilitated discussions generally run for an hour, with one follow-up session available as required.
Group sizes are capped at 10 participants to maintain a productive level of dialogue.
My firsthand experience working across several industries has been that those that embrace the importance of their people’s mental health and demonstrate this through their company values have a more resilient, productive and engaged culture.
Our approach is that the people are our greatest asset and, when they are provided with appropriate resources, including educating leaders, there is a significant benefit to the business and the greater community.’
Executive Performance Coaching
Being an effective executive hinges on clear judgement and good leadership.
But conditions like stress and trauma can impact decision-making – and even manifest in suboptimal leadership styles.
Executive coaching helps your leaders navigate the cognitive, emotional and behavioural roadblocks holding them back from better performance.
Delivered as standalone or ongoing sessions, our evidence-based interventions are designed to enable and empower – we give your C-suite the tools they need to achieve their goals.
Those tools can range from identifying unhelpful thought patterns to psychoeducation and better leadership techniques.
Find out more about how executive performance coaching can be structured for your leaders.
Management Support Services
Most managers don’t receive psychological or behaviour management training.
That can make resolving complex personnel scenarios difficult – especially when non-work issues like domestic violence or AOD usage are involved.
Under our management support service, your team leaders and managers can book brief interventions via the RediMed Telehealth app.
Each session runs for up to an hour with a single-session philosophy – our psychologists aim to provide practical solutions that your manager can use to support their direct reports without additional sessions.
- improve their leadership, conflict resolution, and/or communication skills
- increase their understanding of mental health
- support staff experiencing mental health concerns
- improve team dynamics
- resolve specific staff challenges
- address and improve staff performance
- successfully manage workplace changes.
Meet Our Psychologists
April Jones
April is an experienced psychologist who has worked therapeutically for over 25 years with individuals and couples who have been experiencing mental health and/or work related challenges. She is passionate about providing opportunities for growth and wellbeing both in personal and work related settings.
April has worked closely with leaders and executive management to identify and address psycho-social risk factors and facilitate change. Her previous role as Global Clinical Services Director was with a leading EAP provider where she oversaw the clinical services area, customer relationships, and critical incident management. She has personally attended numerous workplace incidents and provided psychological first aid and intervention as appropriate.
April's strengths lie in listening to the needs of those she works with and responding with the most effective and authentic intervention. She has strong corporate knowledge which benefits her clients who are seeking coaching or strategies to resolve conflicts.
Shona Scallan
Shona is a clinical psychologist with over 20 years experience working with individuals, adolescents, couples and families. Shona’s rich and diverse background has allowed her to cultivate a unique ability to forge strong therapeutic relationships with individuals from all walks of life.
Shona facilitates positive transformation and healing in her clients’ lives and tailors her approach to therapy based on the individuals circumstances and their presenting symptoms.
Lisa Jooste
Lisa is a registered psychologist with an interest in workplace wellbeing. She holds a Masters degree in Organisational Psychology and has over 20 years’ experience working in the public sector, not-for-profit organisations, and academic settings.
Lisa has extensive experience in delivering counselling and coaching to individuals experiencing difficulties with personal, interpersonal, or work-related issues. Lisa’s approach to psychotherapy is evidence-based and client-centred, with interventions guided by empathy with the individual’s needs.
Peta Duncan
Peta is a registered psychologist with over 25 years of experience working with a diverse range of individuals across a variety of settings. She takes the time to listen to what the clients' needs are to develop an individualised approach to support them towards their goals.
With experience in both the private and public sectors, Employment Services, Disability Support Services, Employee Assistance Programs, Private Practice and education settings, Peta has worked with organisations to provide confidential counselling support to individual staff members whilst working collaboratively with leaders to develop strategies to manage workforce issues, respond to workplace incidents and deliver workshops on a variety of relevant topics. She is passionate about encouraging people to become instigators of change in their own lives
Psychology FAQs
Physical and mental health aren’t two separate states of wellbeing – they’re inextricably linked. Poor physical health can impact mood and cognition, and the reverse is true too. Even the line between ‘physical’ and ‘mental’ is blurry. For example, when does a neurological condition become a psychological one? How does gut health directly shape your mental health?
As an employer, understanding the relationship between the physical and psychological matters. Employees with physical injuries are often likely to develop psychological comorbidities, especially if their injury was traumatic. Common conditions that develop after injury include depression, anxiety and PTSD.
But that relationship is two-way. A higher depression score following a serious injury is associated with worse long-term recovery. Chronic stress can increase the risk of everything from hypertension to heart attacks. Trauma can lead to chronic health conditions – which can dramatically increase the time an employee takes to return to work. Exactly how and why mental health affects physical health is complex and multi-faceted, and ranges from worse sleep (which is strongly associated with worse physical health) to being less capable on engaging in recovery activities such as physical therapy.
To help employees recover effectively, your workplace health partner needs to take a holistic approach to injury treatment. At RediMed, for example, each patient is assigned a clinical case manager, who coordinates a multidisciplinary team that can include psychologists, GPs, specialists, and allied health practitioners like physiotherapists. We don’t believe in isolated, reactive healthcare – multidisciplinary treatment has been proven to deliver better clinical outcomes (including lower care costs).
Cognitive behavioural therapy (CBT) is one of the best-supported forms of psychotherapy. It’s an evidence-based approach that can help treat conditions like depression, anxiety, AOD usage, and PTSD.
CBT works by changing thoughts, emotions and behaviours. Harmful thoughts and underlying beliefs – for example, ‘Mike was badly injured at work; he did the same job as me, so, therefore, I’ll be badly injured at work too.’ – are replaced with healthier thoughts and beliefs.
The basic process of CBT involves:
- identifying unhealthy thoughts and feelings when they arise (particularly recurring thoughts)
- challenging those thoughts and feelings
- replacing them with healthier thoughts and feelings, which leads to behaviour change.
Mental health is an umbrella term for a person’s cognitive, behavioural and emotional status. Good mental health means being able to engage in activities and occupations (like sleeping, working, socialising, and maintaining personal hygiene) and deal effectively with stressors.
A mental illness (also known as a ‘condition’ or ‘disorder’) is a cognitive, behavioural and/or emotional state that meets specific diagnostic criteria. Common mental health conditions include depression, generalised anxiety, and PTSD. Different clinicians use different criteria sets, but two of the most common are the Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition (DSM-5) and the International Classification of Diseases 11th Revision (ICD-11).
